Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Promote sexually explicit material; By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Our Security Notice, which sets out information about security rules to be followed at our Application Centre; We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. For the best experience on our site, be sure to turn on Javascript in your browser. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. Be genuinely held (where it states opinions). All rights reserved. How you may use material on our site You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. 9. 6. You also have the right to complain to a supervisory authority in your country or UK. Any content you upload to our site will be considered non-confidential and non-proprietary. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. 7. If you wish to complain about information and materials uploaded by other users please contact us. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Sensitive personal data: biometric data (fingerprints, DNA swabs); You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. For further information, please visit the link here. TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. Select your country of residence and the country that you are visiting to be redirected to the correct page: For example, Google Analytics is used to identify your visit to the site. 2019 - 2023 TLScontact. The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. To know which days and times our centre is open, please check our Address page. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. If you wish to link to or make any use of content on our site other than that set out above, please contact us. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. In case of material changes in these terms we will inform you by any appropriate means. 21. The store will not work correctly in the case when cookies are disabled. TLScontacts liability They shall prevail over any other version and any other conflicting document. This information and these materials have not been verified or approved by us. You will be transferred to the browsers help page for instructions concerning your cookie settings. We keep your personal data in accordance with our legal obligations and with our Clients instructions. Complete your application form Prepare your supporting documents Make an appointment The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; Cancellation or suspension of your registration does not affect any statutory rights. If you do not agree to these terms, you must not use our site. The content on our site is provided for general information only. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; For the best experience on our site, be sure to turn on Javascript in your browser. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Keeping you in control TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. JavaScript seems to be disabled in your browser. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: Will never be used for anything other than to process the requested service; Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . The aforementioned Data Controllers (our Clients) may, however, use profiling. Send you communications and notifications concerning the status of your chosen service. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Payment terms Price What are cookies? You will remain liable to pay all Service fees charged by your payment card issuer. They can also be used to recognize a users device. Is stored for only as long as required to process service; When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. Will never be used for anything other than to process the requested service; Be in contempt of court; We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. 1.4. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. 2.2. Your personal data (i.e. We have no control over the contents of those sites or resources. Personal details: name, email address and reference number; Third parties for legal reasons Not to access without authority, interfere with, damage or disrupt: created (including at the Customers request) for the purposes of providing or supplying the Services. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). We may from time to time provide interactive services on our site, including, without limitation: Please choose the Visa Application Centre where you would like to submit your application. We may make changes to these terms 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. 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