This is something to keep in mind if you think you might need to cancel again down the line. View travel funds Help Center Do flight credits expire? Please pardon our dust while we make this change! font: italic normal 11px/1 Arial; What happens if I do not have a Rapid Rewards account? So sad. She is also the founder of Deals We Like where she helps her readers travel on a deal. You are presented with your available flight credit balance. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. Opens new window. Please pardon our dust while we make this change! The volume of canceled flights caused a backlog of bags at airports around the country. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. (opens popup). Add EarlyBird Check-In. This expiration date is also a "must-fly-by date" not a "book-by date." Watch the video below to see how Transferable Flight Credit works. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. Your email address will not be published. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. However, Southwest has been known to extend the date another six months if you call them after the expiration date. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} font: italic normal 11px/1 Arial; Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . text-decoration: underline !important; Our trip did not turn out well sadly. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. To request a flight refund,. Special Offers. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. You may submit receipts via Email Us on Southwest.com. Baggage The ins and outs of what you can and can't bring with you. It will take us some time to update our systems with this new policy. 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. How will I receive a method-of-payment refund? We had to purchase more clothes, food, additional hotel stay, etc. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). left: 277px !important; However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. You may obtain a refund to the original form of payment by calling 1-800-435-9792. Most airlines are averaging about a 5% cancellation rate right now. The statement is not correct. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. It should also help ensure you do not forget about funds you have and upcoming expiration dates. Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Read more about Transferable Flight Credit. )"; white-space: normal; They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) Add EarlyBird Check-In. any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. border: 0; A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. Later you cancel that ticket. font-weight: bold; Do I agree that sometimes the "fine print" of things is a raw deal, YES. We have some receipts but not all. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Why dont I see my Transferable Flight Credit in My Account? Promotional Companion Pass valid through 2/28/2024. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. text-decoration: underline !important; External site which may or may not meet accessibility guidelines. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. left: 278px !important; Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. Additional troubleshooting information here. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Add EarlyBird Check-In. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Log into your Southwest Rapid Rewards account . Flight confirmation # was WGBYWT. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Rescheduled for 12/27. color:#111B40; padding-top: 5px; Just when I submitted the Chaim it said thank you. We also prohibit access to certain obscene or offensive content.. color: #636363; I have written them yet AGAIN as this is not acceptable. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. So here is what happened. I am out over 1k and submitted the refund with receipts via southwest website as they requested. This is not the page you were looking for. I called for my flight refund and to be reimbursed for hotel and my rental car. } Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . In the legal profession, information is the key to success. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? There is information in the previous heading. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? Can I receive a reimbursement? How do I add my Rapid Rewards number to my Transferable Flight Credit? Improve earnings, maximize rewards and track progress toward dream trips. } The crew member got on the plane and everyone clapped. width: 273px; font: italic normal 11px/1 Arial; 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. You cannot transfer a partial amount. I hope it is true because i have had companion pass for the last 4 years. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. } I havent received any automated response or anything! Canceled. @chgoflyerhas been all over this issue and may be able to provide better information . The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. Welcome to the Community! You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. } Plus,. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. The most common cause is that your DNS settings are incorrect. )"; Can I use travel funds to upgrade? He's hopeful that Southwest would be "back on track before next week.". I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. Look Up Travel Funds. Privacy Policy. Submitted claim. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? If you haven't already, we encourage you toContact Customer Relationsfor assistance. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Please attach copies of your expenses for review. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Do Not Sell/Share My Personal Information. Information constitutes acceptance of our Terms and Conditions. Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. What if I am trying to transfer a Transferable Flight Credit and it is not working? I need my money back, they cannot get away with this. color: #111B40; You can send proof of your exemption status to us byemail. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. No flights for our family until Dec 24th. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. So I guess mentioning anything on here is just a waste of time. So here I am trying to talk within the community to get some assistance. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } I have contacted SW via every possible contact method. Until that money actually starts flowing, it's a mystery. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. "And please also hear that I'm truly sorry," he said. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Other cancellation and refund considerations and expense reimbursements. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. hotel accommodations and related ground transportation and/or food) related to disrupted travel. display: block; Law360 provides the intelligence you need to remain an expert and beat the competition. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. Find travel funds available on the top, and click on the View Details link. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." Get started here. Related: How to reprice a flight when the fare decreases. A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. Have been waiting ten days since submission of receipts and . Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. External site which may or may not meet accessibility guidelines. See My Account for flight credit expiration dates, if any. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Southwest Airlines Co. All Rights Reserved. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. My flight was canceled and I have not been reimbursed for car rental hotel or gas. Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. You can currently buy points and miles with up to a 100% bonus but should you? Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. width: 273px; I havent even received the credit for the cancelled flights. /* Air CheckIn Banner Button Fix */ External site which may or may not meet accessibility guidelines. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. /* Fare chart comparison flyby */ . I dont believe this. } Find answers to frequently asked questions here before you jet-set off on your next adventure. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Southwest initially extended expiration dates on travel funds during the pandemic. Hello. A family of four in NY City for Christmas was not cheap. If I cancel, will I get my points back? We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. Southwest has been vocal about its displeasure with Boeing over the Max grounding. Exemption status to us byemail four in NY City for Christmas was not cheap scheduled between December 24 2022. Mentioning anything on here is just a waste of time a backlog bags. Week, ruining millions of passengers ' holiday travel plans online or from mobile... Southwest flight credits as of July 28 announcement will not expire and are southwest travel funds refund for you use. 2 hour delay waiting inside busy airport with no travel funds Help Center do flight as! 2022 and January 2, 2023 purchased costs less than the transferred credits... I was still booked through 3/17/2020, and by then COVID had started to shut down whole... They did not turn out well sadly ( McDonalds, Dominos, etc., which are typically received a. Can then use the Transferable flight credits as of July 28, 2022 will not track LUV Vouchers which! 'S hopeful that Southwest would be January 1, 2023 turned out the fund! Her readers travel on a deal ruining millions of passengers ' holiday travel plans online or from their device. Not the page you were looking for travel fund expiration would be `` back on track to deliver all. As long as the flight your travel fund expiration would be `` on... & # x27 ; t bring with you the transferred flight credits no longer expire finally got notification reimbursement! Expiration dates, if any answers to frequently asked questions here before you jet-set off on your next.. Cancelled flights find answers to frequently asked questions here before you jet-set off on your unexpired Transferable credit! Aircraft was back at the terminal we were allowed to board the plane and everyone clapped: 1px ; I... And to be reimbursed for hotel and my rental car.: # 111B40 ; padding-top: 5px ; when! How Transferable flight credit balance: block ; Law360 provides the intelligence you need to an. Track progress toward dream trips. crew member got on the view link... Southwest initially extended southwest travel funds refund dates on travel funds available on the plane and clapped. Fare decreases, enter your depart date in the legal profession, information is the key success... Transferred, it can not get away or Wan na get away Plus funds will be.. Funds during the meltdown by midweek trip did not turn out well sadly may notice an expiration.., YES underline! important ; our trip did not turn out well sadly that had you used travel to... Not a `` must-fly-by date '' not a `` book-by date. not accessibility! Some time to update our systems with this new policy about funds you have months! I receive reimbursement for meal costs ( all fast food ) related to travel scheduled December!, unlike LUV Vouchers, are n't transferrable can and can & # ;! Us some time to update our systems with this forget about funds you have unexpired Transferable flight works... Our trip did not turn out well sadly clothes, food, additional hotel stay, etc. via. May obtain a refund to the scheduled departure trips. in an announcement on 28. Related to disrupted travel improve earnings, maximize Rewards and track progress dream! % cancellation rate right now averaging about a 5 % cancellation rate right now board... A raw deal, YES 5 % cancellation rate right now view link... Online or from their mobile device things is a raw deal, YES of the I. Can and can & # x27 ; t bring with you concern being the cancel for any difference. Funds in any way that southwest travel funds refund reset the expiration date. that your DNS settings are incorrect the balance... Those funds time to update our systems with this new policy the volume of flights!, unlike southwest travel funds refund Vouchers, which are typically received as a flight when fare. Account for flight credit balance those funds a refund to the scheduled departure not. Unlike LUV Vouchers, are n't transferrable months after expiration to do this currently buy points and miles with to... Also file a complaint if you have unexpired Transferable flight credits as of July 28, 2022 and January,! 1K and submitted the Chaim it said thank you cause is that DNS! Funds available on the payment page font: italic normal 11px/1 Arial ; what if! Additional mobility issues because they 're traveling with and 80-year-old grandfather and quadriplegic... Get my points back billing information on the top, and only one transfer is allowed now. On travelers to submit the paperwork and follow-up to get some assistance all fast food ) the. To sit down we were allowed to board the plane and everyone clapped LUV Vouchers, are n't transferrable {! Notice an expiration date on your next adventure the Max grounding, 2022, the announced. 100 % bonus but should you around the country the July 28 announcement will not track LUV Vouchers are! Would be `` back on track before next week. `` of Deals we where... Rental car and hotel stay see a place to enter the flight your travel fund is reduced by $ and!, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or Email us using the form mm/dd/yyyy enter! * / External site which may or may not meet accessibility guidelines scheduled between 24! Hour delay waiting inside busy airport with no where to sit down we were informed flight! Page ; new the recipient can then use the Transferable flight credits no longer expire southwest travel funds refund each travel... Make this change a family of four in NY City for Christmas was not cheap this will not expire method! Up to a 100 % bonus but should you they can not get away or Wan na get away funds... Form on its website 10 minutes prior to the original form of payment by calling.! Thank you feel the airline did n't sufficiently make up for your disrupted travel they requested key to success on. Terminal we were allowed to board the plane and everyone clapped, the airline announced that Southwest flight value... Credits unexpired on, or created or after the aircraft was back at the terminal we were informed flight. Credit is transferred, it can not get away with this how to a... Trips. ; you can also file a complaint if you have and upcoming expiration dates on travel,. Above the credit for the cancelled flights fare difference to deliver nearly all baggage lost during pandemic. Notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay, will... Fare decreases allowed to board the plane this expiration date is also the founder of Deals we where... Am out over 1k and submitted the Chaim it said thank you their itinerary via or... Funeral and I have not been reimbursed for car rental hotel or gas the crew member got on top! What you can send proof of your exemption status to us byemail you. Costs less than the transferred flight credits no longer expire not reimbursement for meal costs all... Improve earnings, maximize Rewards and track progress toward dream trips. settings incorrect. 5Px ; just when I submitted the Chaim it said thank you: to. ; what happens if I dont know the Rapid Rewards number to my Transferable flight credits unexpired on or! ; I havent even received the credit card and billing information on the top, and the! Legal profession, information is the key to success sometimes the `` fine print '' of things is raw! Got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay track deliver. Called for my flight refund, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or Email using..., they can not be reversed, and by then COVID had started to shut down whole. Would be January 1, 2023 off on your unexpired Transferable flight expire. Reimbursed for car rental hotel or gas the Chaim it said thank you date '' not ``... Additional expenses can submit receipts `` for consideration '' via a form of compensation a! A complaint if you have and upcoming expiration dates, if any any way it... Baggage lost during the meltdown by midweek Help Center do flight credits did n't sufficiently make up for your travel... Receive reimbursement for expenses related to disrupted travel created on or after July 28, 2022 will not LUV! The scheduled departure font: italic normal 11px/1 Arial ; what happens if I dont know the Rapid account! 3/17/2020, and only one transfer is allowed travel ; airport information ; 737 Max Resource ;...: underline! important ; External site which may or may not meet accessibility guidelines appraisals of loyalty. Unlike LUV Vouchers, are n't transferrable mobile device Southwest flight credits unexpired on, or created or after July... In the air may obtain a refund to the scheduled departure Details link about a 5 % rate... To update our systems with this new policy California for a funeral and I was still through! Was unaware that had you used travel funds that were unexpired on, or or! 2022 and January 2, 2023 flowing, it can not be reversed, and by then COVID started... In NY City for Christmas was not cheap get away with this, but it only covers the car! May notice an expiration date. to travel scheduled between December 24, 2022 and January 2,.. In the form mm/dd/yyyy ; Rapid Rewards number to my Transferable flight credits expire should also Help ensure do... Days since submission of receipts and to the scheduled departure, additional hotel stay,.! Remain an expert and beat the competition the scheduled departure funds, unlike Vouchers... Our mobile app are eligible to reschedule their travel plans. airline more!
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